Return policy
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns only
apply to bulbs, corms, and tubers. We are unable to offer returns on fresh flowers due to the their sensitive nature.
To be eligible for a return, you must make your request via email at info@hhfloralfields.com. We are a small startup, as such, if your return is accepted, you will need to pay for your own expedited (tracked) shipping to ship your items back; instructions on how and where to send your package will be provided. Items sent back to us without first requesting a return will not be accepted. Once items are received back, you will receive a refund on the items returned less a $5 restocking fee.
You can always contact us for any return question at info@hhfloralfields.com.
Dahlia Policy
H&H Floral Fields only sells their own farm grown tubers. Our Dahlias are sold as single tubers and guaranteed to have at least one eye. It may take some time for the eye to appear and "wake up" as we store our tubers at cool temperatures and they may still be dormant upon shipping. If any tubers are deemed to be unfit upon shipping time, you will be fully refunded for that tuber. We cannot make changes to orders once they are place.
We have strict policies and procedures in place while dividing our tubers in the fall to ensure we are only delivering healthy tubers to you. We cannot be held responsible for the health of tubers once they have been stored and/or planted by customers. You will receive detailed planting and care instructions with your order, please follow them carefully. There are many factors which may affect tuber performance such as weather, soil, pests and other environmental factors.
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Our dahlia return policy falls under our general "Return Policy" as outlined above. Exceptions to this policy will only be made (on a case by case basis) in rare situations in which you may have received a broken or damaged tuber. If you receive a broken or diseased tuber, please email a picture to info@hhfloralfields.com within 7 days of receipt. Once your picture has been reviewed, we will email you back to let you know if your claim has been approved or denied. Upon an approved claim we will ship out a replacement tuber of the same variety. If said variety is no longer available, we will ship out a new variety of your choosing or fully refund your purchase (your choice). Shipping will only be refunded in cases where the damaged/unhealthy tuber was the only tuber purchased. If multiple tubers were part of the purchase, the shipping cost will not be refunded.
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Bouquet Subscriptions
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Bouquet Subscriptions are only eligible for a refund 60-days or more prior to the start of your subscription.
To be eligible for a return, you must make your request via email at info@hhfloralfields.com. Spring subscriptions can be cancelled no later than March 30th, Summer subscriptions can be cancelled no later than May 15th, and Dahlia subscriptions can be cancelled no later than June 15th.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such flowers, or plants). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.